Refund & Cancellation Policy

1. Cancellation Policy

1.1 Customer-Initiated Cancellations

1.2 Opintu-Initiated Cancellations

We may cancel your booking in the following situations:

• Service professional unavailability due to unforeseen circumstances
• Extreme weather conditions affecting service delivery
• Technical issues preventing service fulfillment
• Safety concerns at the service location

In case of Opintu-initiated cancellations, you will receive a full refund within 3-5 business days.

1.3 Repeated Cancellations

To maintain service quality and fairness to professionals:

• More than 3 cancellations in a month may result in account restrictions
• Frequent no-shows may lead to account suspension
• We reserve the right to limit booking privileges for repeat offenders

2. Refund Policy

2.1 Eligible Refund Scenarios

You are eligible for a full or partial refund in the following cases:

2.2 Service Quality Issues

If you are unsatisfied with the service quality:

• Report the issue within 24 hours of service completion
• Provide photos or evidence of the issue
• Our team will investigate and determine appropriate action
• Resolution may include: re-service, partial refund, or service credit

2.3 Refund Processing Time

Total refund processing time: 5-10 business days from approval

3. Refund Methods

Refunds will be processed through the original payment method:

• UPI: Instant to 24 hours
• Credit/Debit Card: 5-7 business days
• Digital Wallets: 2-3 business days
• Net Banking: 5-7 business days

Refund timelines depend on your bank or payment provider's processing time.

4. How to Request a Refund

To request a refund, follow these steps:

1. Open the Opintu app and go to "My Bookings"
2. Select the booking you want to cancel or report
3. Click on "Request Refund" or "Report Issue"
4. Select the reason for refund request
5. Provide additional details and evidence if applicable
6. Submit the request

You will receive a confirmation email and updates on your refund status.

Alternatively, contact our support team at support@opintu.com, call +91 700 428 3238, or WhatsApp us at +91 700 428 3238.

5. Rescheduling Policy

Instead of canceling, you can reschedule your booking:

• Free Rescheduling: Available up to 1 hour before scheduled time
• How to Reschedule: Use the "Reschedule" option in the app
• Limitations: Can reschedule up to 2 times per booking
• Availability: Subject to professional availability

Rescheduling is a better alternative to cancellation and helps avoid cancellation fees.

6. Service Credits and Vouchers

In certain situations, we may offer service credits instead of refunds:

• Service credits can be used for future bookings
• Credits are valid for 6 months from the date of issue
• Credits cannot be transferred or redeemed for cash
• Credits will be automatically applied to your next booking

7. Special Circumstances

7.1 Weather-Related Cancellations

• Services may be canceled due to extreme weather conditions
• Full refund or free rescheduling will be offered
• Customers will be notified in advance when possible

7.2 Emergency Situations

• Medical emergencies or family emergencies are considered valid reasons
• Contact support immediately with details
• Cancellation fees may be waived on a case-by-case basis

7.3 Technical Issues

• Payment failures or double charges will be refunded immediately
• App errors leading to incorrect bookings will be resolved without charges
• Contact support for technical issue resolution

8. Non-Refundable Items

The following are non-refundable:

• Promotional discounts or coupon codes (these will not be refunded separately)
• Service charges or platform fees (in case of partial refunds)
• Completed services where quality meets standard expectations

9. Dispute Resolution

If you disagree with a refund decision:

1. Contact our customer support team within 7 days
2. Provide detailed explanation and supporting evidence
3. Our team will review your case within 3-5 business days
4. Final decision will be communicated via email

For unresolved disputes, refer to our Terms and Conditions for arbitration procedures.

10. Refund Tracking

You can track your refund status through:

• Opintu app: "My Bookings" → "Refund Status"
• Email notifications at each stage of processing
• Customer support: support@opintu.com or +91 (800) 123-4567

11. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting in the app. Continued use of Opintu after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions or concerns about refunds and cancellations, please contact us: