Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when using our services:

• Account Information: Name, email address, phone number, profile picture
• Vehicle Information: Vehicle make, model, registration number, vehicle type
• Location Information: Service address, GPS coordinates for service delivery
• Payment Information: Payment method details (processed securely through payment gateways)
• Communication Data: Messages, feedback, and support requests

1.2 Automatically Collected Information

When you use Opintu, we automatically collect certain information:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, time spent, interaction patterns
• Log Data: IP address, browser type, access times, pages viewed
• Location Data: Real-time location (with your permission) for service delivery

1.3 Information from Third Parties

• Social media profile information (if you sign up using social login)
• Payment processing information from payment gateway providers
• Analytics data from third-party analytics services

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Process and fulfill service bookings
• Match you with appropriate service professionals
• Provide real-time service tracking and updates
• Facilitate communication between you and service professionals

2.2 Account Management

• Create and manage your account
• Authenticate your identity
• Provide customer support
• Send service-related notifications

2.3 Payment Processing

• Process payments securely
• Generate invoices and receipts
• Detect and prevent fraudulent transactions
• Handle refunds and disputes

2.4 Service Improvement

• Analyze usage patterns and trends
• Improve app functionality and user experience
• Develop new features and services
• Conduct research and analytics

2.5 Communication

• Send booking confirmations and updates
• Provide customer support responses
• Send promotional offers (with your consent)
• Share important service announcements

2.6 Legal and Safety

• Comply with legal obligations
• Enforce our Terms and Conditions
• Protect against fraud and abuse
• Ensure safety of users and professionals

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Professionals

We share necessary information with service professionals to fulfill your booking, including your name, contact number, service address, and vehicle details.

3.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processing companies
• Cloud hosting providers
• Analytics services
• Customer support platforms
• SMS and email service providers

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes or government requests
• Court orders or subpoenas
• Law enforcement investigations
• Protection of our rights and safety

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-DSS compliant gateways
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When your information is no longer needed, we will securely delete or anonymize it. Account information is typically retained for 7 years after account closure for legal and accounting purposes.

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a portable format.

6.2 Correction

You can update or correct your personal information through the app settings or by contacting us.

6.3 Deletion

You can request deletion of your account and personal information, subject to legal retention requirements.

6.4 Opt-Out

You can opt-out of promotional communications at any time by:

• Using the unsubscribe link in emails
• Adjusting notification settings in the app
• Contacting our support team

6.5 Withdraw Consent

Where we process your data based on consent, you can withdraw consent at any time.

To exercise these rights, please contact us at privacy@opintu.com.

7. Location Information

We collect and use location information to provide our services:

• Precise Location: Used for service delivery and professional matching
• Permission: You can control location permissions through device settings
• Service Impact: Disabling location may limit service availability

Location data is only collected when the app is in use and with your explicit permission.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze app usage and performance
• Personalize your experience
• Deliver relevant content and advertisements

You can control cookie preferences through your device settings, but this may affect app functionality.

9. Third-Party Links and Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Children's Privacy

Opintu is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting in the app. We will notify you of significant changes through:

• In-app notifications
• Email notifications
• Prominent notice on our website

Your continued use of Opintu after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: